If you have a need to support a community of users or are required to publish your number to a large audience of potential callers, then a branded service desk could be just what you need.

Built in the form of an inbound call management centre, this service will enable your users to call  a single number whenever they need to report a fault, request a service, get help, order a product or initiate a process.

Our service is designed to carry your brand and appear to callers to be an integral part of your organisation.

Callers dial an internal extension number, or email an internal address, to reach a service desk which is answered with your own brand name. 

Callers are then dealt with professionally and in accordance with scripts and business rules that you define and own.

Detailed records of all calls are maintained in a computerised system to enable tracking, service level management and reporting.

Typically, our clients have used our branded service desks to:-

• provide internal customer service centres and help desks
• improve their services through better call answering and message handling
• offer a 24/7 contact capability to their customers
• simplify complex supply chains by routing calls through a single point of contact
• outsource starter and leaver processes

If you have a need to manage communications with a user community or if you are considering outsourcing an administrative process, then why not first get some free advice from one of our experts. 

Just drop us a line to Ask The Experts.

All emails will be handled in the strictest confidence and no salesman will call.